Why Your Sales Page Suddenly Stopped Converting (And How to Fix It Fast)

Because staring at a flatlined conversion rate is the entrepreneurial equivalent of watching your coffee mug slip from your hands in slow motion...

Have you ever had one of those "oh sh*t" moments? You know—coffee in hand, dashboard open, conversion rate at... zero?

Yeah. Let's talk about that.

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Messaging, Voice of Customer Laura Kendrick Messaging, Voice of Customer Laura Kendrick

What Woodstock ’99 Teaches Us About Brand Messaging Gone Wrong

So when the news hit a few days later that Woodstock ‘99 had turned into a full-on disaster—fires, looting, assaults, complete chaos—I wasn’t shocked.

Even back then, I could see the misstep.

Now, with grown-up eyes and a strategist’s brain, I can see exactly what went wrong. And it’s something I see in online businesses, brand launches, and even social media strategies all the time.

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Marketing Strategy, Voice of Customer Laura Kendrick Marketing Strategy, Voice of Customer Laura Kendrick

The Problem With “Try This!” Marketing Advice (And What to Do Instead)

You ask for help in your mastermind, coaching call, or group chat. You’ve hit a snag in your marketing strategy, and you’re genuinely looking for clarity.

Instead? You get a firehose of ideas.

“Have you tried a webinar funnel?”
“Oh! I just saw someone launch with a live challenge—maybe that?”
“Ooh, add an open house! Worked wonders for my friend!”

It’s well-meaning. It’s enthusiastic.

And it’s a complete waste of time if it doesn’t start with one thing

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Website Copy, UX Copy, Conversion Laura Kendrick Website Copy, UX Copy, Conversion Laura Kendrick

Website Copy That Sells Without The Salesy, Cringey, or Like a Late-Night Infomercial Vibes

So today, we’re channeling our inner Ted Lasso (stick with me here). Because if there’s one person who knows how to build trust, get people on board, and turn skeptics into superfans without being salesy, it’s him.

And if you apply his approach to your website copy?
That’s when everything clicks.

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UX Copy, Website Copy, Ethical Selling Laura Kendrick UX Copy, Website Copy, Ethical Selling Laura Kendrick

How to Craft Website Copy That Sells Without Feeling Salesy

Instead of drawing you in, these websites make you want to slam your laptop shut and run in the opposite direction. Why? Because they don’t feel like they’re about you—they feel like they’re all about the sale.

But let’s get one thing straight: wanting to sell is not the problem.

Your business needs to sell. Because, last I checked, passion alone doesn’t pay the bills. Sales aren’t the enemy—salesy, pushy, and inauthentic messaging is.

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Voice of Customer, Messaging Laura Kendrick Voice of Customer, Messaging Laura Kendrick

Don’t Lead the Witness: How to Get Better Feedback from Your Audience

The ask was simple: fill out a survey. Easy. Plus, getting to be on the other side of market research for once? Hell yes! I love a good peek into what people are trying to figure out.

So, I did the thing. Got a thank-you. Moved on with my life.

Then, in the shower this morning—you know, that magical place where the hot water seeps into your brain and suddenlyyou have the best ideas? Yep, that place—it hit me.

That survey was still bothering me because... it was all wrong.

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UX Copy, Conversion Laura Kendrick UX Copy, Conversion Laura Kendrick

5 Website Copy Mistakes Costing You Sales (And How to Fix Them)

Done right, it connects with your ideal audience, answers their unspoken questions, and gently guides them toward a resounding “YES!” to your offers. It’s the unassuming powerhouse that’s always working behind the scenes, whether you’re presenting at a conference, sleeping, or binge-watching your favorite series.

But here’s the catch: your website only works this hard if you’ve set it up for success.

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Launch Copy, Pre-launch, Marketing Strategy Laura Kendrick Launch Copy, Pre-launch, Marketing Strategy Laura Kendrick

Why Your 6-Figure Business Needs a Holistic Launch Strategy (Not Just Another Course)

Here’s the truth: Six-figure launches don’t happen by accident. They happen when every piece of your marketing works together in harmony.

A holistic launch strategy weaves together your marketing, messaging, and audience experience so that nothing feels random or disjointed. Every email, every post, every ad is intentionally designed to support your business growth and guide your audience toward one action—buying.

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UX Copy Laura Kendrick UX Copy Laura Kendrick

Website Revamp: Navigating the Wild Ride of Rewriting Your Own Copy

A fresh, shiny site that truly reflects my evolving way of working and embraces my ideal client’s shifting needs. On the surface? Absolutely freaking rad. I’m so pumped for the final product—a site that’s UX’d to perfection, bringing the right people to the work table where we can collaborate and create some seriously high-converting magic.

But then there’s the reality of writing it. Cue the dramatic sigh. Let’s be honest: writing your own copy is hard as F*CK. And I’m not alone here. I’ve yet to meet a copywriter who doesn’t agree. That stuff is gnarly.

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Marketing Strategy, UX Copy Laura Kendrick Marketing Strategy, UX Copy Laura Kendrick

The Big Shift: High-Ticket Marketing Strategies

At the end of the day, your business isn’t a carbon copy of anyone else’s—and your marketing shouldn’t be either.

By focusing on what aligns with your unique goals and strengths, you can create a strategy that feels authentic and gets results. So ditch the templates, trust your instincts, and build something that serves you and your dream clients.

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Marketing Strategy, Ethical Selling Laura Kendrick Marketing Strategy, Ethical Selling Laura Kendrick

Black Friday Marketing: Revenue Boost or Relationship Builder?

In my mind, Black Friday had always been boxed into the “revenue-boosting” category. You know, where you knock Q4 goals out of the park, grab those last-minute wins, and bask in the glow of high-conversion chaos. But this idea of it being a marketing opportunity? That made me pause and rethink everything.

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Crush Clients, Messaging Laura Kendrick Crush Clients, Messaging Laura Kendrick

Why Saying No to the Wrong Clients Is a Game Changer

In the world of freelancing and entrepreneurship, every project and every client represents more than just a paycheck. For many of us, it's about building something meaningful, creating relationships, and ensuring the work we’re doing aligns with our values. This is where “crush clients” come in—clients that make us genuinely excited to do our work, the ones who give us energy rather than drain it.

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